Refund & Returns Policy
At Natural Soft Chic, your satisfaction is important to us. If you’re not completely happy with your purchase, we’re here to help.
Returns
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You may return your item within 30 days of receiving it.
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Items must be unused, unwashed, and in their original condition and packaging.
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To start a return, please contact us at info@naturalsoftchic.com with your order number and reason for return.
Refunds
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Once we receive and inspect your returned item, we’ll notify you of the approval or rejection of your refund.
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If approved, your refund will be processed to your original payment method within 5–10 business days.
Exchanges
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Need a different item? Contact us, and we’ll help arrange an exchange if available.
Non-Returnable Items
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Custom or personalized items are not eligible for return unless they arrive damaged or defective.
Shipping Costs
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Return shipping costs are the responsibility of the customer unless the item arrived damaged or we made an error with your order.
If you have any questions about your order or this policy, please reach out to us at info@naturalsoftchic.com. We’re happy to help!